Catholic Charities of Madison
  • Madison, WI, USA
  • 13.00
  • Full Time

health, dental, 403b, PTO

Responsible for providing supervision and support of residents in Hope Haven's residential programs.  Also responsible for thorough communication with program's Associate Director or program Manager and clinical staff.  Services delivered must be consistent with state and federal regulations, the established care delivery model, and the general operating philosophy and agency values.


Principle Accountabilities


  1. Provide a welcoming and supportive presence for all clients, demonstrating interest in and availability to clients.
  2. Insure that clients are aware of program expectations and scheduling, providing prompts and encouragement as necessary to clients who are not following expectations.
  3. Facilitate client education and educational discussion groups.
  4. Assist with case management and documentation processes.
  5. Provide orientation for new clients.
  6. Administer urinalysis and breathalyzer tests.
  7. Provide medication monitoring and related documentation.
  8. Document notable interactions with clients including observations related to clients' attitudes related to treatment and recovery, interactions with peers, compliance with rules and regulations, and other relevant information.
  9. Responsible for overall house management, organization, and upkeep.
  10. Perform assigned housekeeping and maintenance activities.





  • Familiarity with substance use disorders and general recovery principles.
  • Strong problem-solving and crisis management skills.
  • Demonstrated skills in active listening and supportive counseling.
  • Clear understanding and boundaries related to personal recovery, 12 Step self-help, and professional treatment.
  • Solid time management and organizational skills.
  • Ability to work both independently and as a member of a team.
  • Strong communication skills, both verbal and written.
  • Must pass criminal background check.
  • Valid driver's license, automobile, and sufficient insurance to meet agency requirements unless exempted prior to employment.



Changing Lives. Serving All. Employing All. The heart of our mission is compassionate, caring services for the poor and vulnerable. 


Catholic Charities was founded in 1946 and is a private, nonprofit organization serving people in an 11 county area in south-central Wisconsin. The agency helps people of all ages deal with mental health issues, face transitions in life, reach for their potential despite special challenges, heal from abuse or addiction and secure emergency services. In 2014, 30,000 people benefited from agency programs provided by 330 employees and 1,000+ volunteers.


We serve those in need regardless of religion, race, social or economic status. We serve and employ persons regardless of sexual orientation, religious, ethnic, racial or social background. We are an Equal Opportunity/Affirmative Action employer. We encourage women and minorities to apply.


Employees enjoy a supportive work environment and competitive pay. Full-time employees are eligible for health and dental insurance, 403(b) retirement savings plan, health cafeteria plan, sick pay and generous paid vacation time. Retirement plan offered to part-time employees working 20+ hours per week, as well as pro-rated sick and vacation time.


Catholic Charities is committed to achieving a diverse workforce and to maintaining an atmosphere of diversity and inclusion. We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.


Catholic Charities of Madison
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