Catholic Charities of Madison
  • Madison, WI, USA
  • Salary
  • Full Time

Our full-time benefits package includes: Health and Dental Insurance, Health Reimbursement Account (HRA), Medical Expense Flex Spending Account, Employee Assistance Program (EAP), 403(b) Retirement Plan (with 6% company match after 1 year), Paid Vacation (3 weeks to start), Paid Sick Leave (12 days each year), and Paid Holidays (9.5 days per year).

Under the supervision of the Director of The Beacon, the Homelessness Services Specialist serves as the primary link between guests and the services and resources they need, and, in partnership with the director, oversees the daily service delivery operations of The Beacon. The Homelessness Services Specialist develops and maintains trusting relationships with guests who enter The Beacon and ensures that each guest is tracked and served at their individual entry level.

This position involves working every weekend, both Saturday and Sunday and will have off two days during the week. 

Client Services:

  1. Coordinates and monitors all things essential to quality and efficient delivery of on-site and off-site services and resources to guests at The Beacon, identifying areas of need or improvement and implementing appropriate changes with director's knowledge
  2. Builds trusting relationships with guests, assisting them with their individual plans by making referrals to appropriate services, and monitoring their well-being
  3. Implements evidence-based empowerment curricula with guest individuals and groups, and facilitates on-site group sessions on relevant topics
  4. Enhances skills and stays informed of current research and best practices in empowering individuals struggling with homelessness through ongoing educational opportunities and training
  5. Develops and maintains close relationships with community service providers by meeting with them periodically in person about effective service delivery
  6. Monitors scheduling of on-site providers to ensure guests receive individual

services in a timely fashion

  1. Monitors general needs of full-time staff and helps wherever requested.
  2. Helps with keeping The Beacon in clean, sanitized, and orderly condition.



Professional Operations:

  1. In partnership with the entire Day Resource Center Team staff and volunteers responsible for ensuring that the experiences of guests at The Beacon are positive, successful, and empowering
  2. Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin




  1. Bachelor's or Master's degree in social work or counseling
  2. Specific training and/experience with current technology (e.g., Word, Excel, PowerPoint)



  1. Working with people who have mental health and substance abuse issues
  2. 2-3 years case management experience
  3. Experience with homelessness services a plus



  1. Friendly, welcoming, empathic, tolerant
  2. Demonstrates critical thinking and professional judgment
  3. Ability to work autonomously
  4. Knowledge of Dane County/Madison resources for people who are homeless
  5. Passionate about helping others succeed
  6. Excellent listening and communication skills

Changing Lives. Serving All. Employing All. The heart of our mission is compassionate, caring services for the poor and vulnerable. 

Catholic Charities was founded in 1946 and is a private, nonprofit organization serving people in an 11 county area in south-central Wisconsin. The agency helps people of all ages deal with mental health issues, face transitions in life, reach for their potential despite special challenges, heal from abuse or addiction and secure emergency services. In 2014, 30,000 people benefited from agency programs provided by 330 employees and 1,000+ volunteers.

We serve those in need regardless of religion, race, social or economic status. We serve and employ persons regardless of sexual orientation, religious, ethnic, racial or social background. We are an Equal Opportunity/Affirmative Action employer. We encourage women and minorities to apply.

Employees enjoy a supportive work environment and competitive pay. Full-time employees are eligible for health and dental insurance, 403(b) retirement savings plan, health cafeteria plan, sick pay and generous paid vacation time. Retirement plan offered to part-time employees working 20+ hours per week, as well as pro-rated sick and vacation time.

Catholic Charities is committed to achieving a diverse workforce and to maintaining an atmosphere of diversity and inclusion. We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.