Catholic Charities of Madison
  • Madison, WI, USA
  • 20.19
  • Hourly
  • Full Time

Our full-time benefits package includes Health, Dental, and Vision Insurance, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flex Spending Account (FSA) Employee Assistance Program (EAP), Company paid Long and Short-term Disability and Life Insurance, 403(b) Retirement Plan (with 6% company match after 1 year), Paid Vacation (3 weeks to start), Paid Sick Leave (8 days each year), and Paid Holidays (10 days per year).

Changing Lives. Serving All. Employing All. The heart of our mission is to provide compassionate, caring services for the vulnerable.

Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The Beacon has an immediate opening for a full-time Guest Services Specialist. This position serves as the primary link between guests and the services and resources they need, and, in partnership with the director, oversees the daily service delivery operations. The position also develops and maintains trusting relationships with guests and ensures that each guest is tracked and served at their individual entry level.

We offer the following:

  • $20.19/hour.
  • Full benefits package.
  • 40 hours per week with a schedule of 8:00am-5:00pm, Tuesday-Saturday.
  • A $500 unlimited Employee Referral bonus!

Client Services:

  • Coordinates and monitors all things essential to quality and efficient delivery of on-site and off-site services and resources to guests at The Beacon; identifying areas of need or improvement and implementing appropriate changes with director's knowledge.
  • Builds trusting relationships with guests, assisting them with their individual plans by making referrals to appropriate services, and monitoring their well-being.
  • Implements evidence-based empowerment curricula with guest individuals and groups and facilitates on-site group sessions on relevant topics.
  • Enhances skills and stays informed of current research and best practices in empowering individuals struggling with homelessness through ongoing educational opportunities and training.
  • Develops and maintains close relationships with community service providers by meeting with them periodically in person about effective service delivery.
  • Monitors scheduling of on-site providers to ensure guests receive individual services in a timely fashion.
  • Monitors general needs of full-time staff and helps wherever requested.
  • Assists with keeping The Beacon in clean, sanitized, and orderly condition.

Professional Operations:

  • In partnership with the entire Day Resource Center Team staff and volunteers, this position is responsible for ensuring that the experiences of guests at The Beacon are positive, successful, and empowering.
  • Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin.


  • High School Diploma or equivalent.
  • Experience using MS Programs (Word, Excel, PowerPoint) preferred.
  • Working with people who have mental health and substance abuse issues preferred but not required.
  • Experience with homelessness services preferred but not required.
  • Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
  • Demonstrates critical thinking, professional judgment, and the ability to work autonomously.
  • Knowledge of Dane County/Madison resources for people who are homeless preferred but not required.
  • Passionate about helping others succeed.

Catholic Charities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an Equal Opportunity/Affirmative Action employer and encourage women, minorities, and applicants from diverse backgrounds to apply.

Catholic Charities of Madison
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